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Investigando NGINX Plus (F5): F5 Distributed Cloud - Service Degradation - degradation ingesting and communicating emails - INC-20261112-547 · desde
We are experiencing a broader issue due to an ongoing Microsoft service outage affecting F5's Exchange email infrastructure. This may prevent or delay emails sent to or from F5 email addresses. Current Impact: Support Email: Customers attempting to contact F5 Support or the F5…
Sincronización: 3 incidentes nuevos, 0 actualizados.
Verificado · fuente oficial
We are experiencing a broader issue due to an ongoing Microsoft service outage affecting F5's Exchange email infrastructure. This may prevent or delay emails sent to or from F5 email addresses. Current Impact: Support Email: Customers attempting to contact F5 Support or the F5 Security Operations Center via email (support@cloud.f5.com) and Bot Defense may experience significant delivery delays or undelivered messages. Operational Services: All F5 Distributed Cloud data plane and security services continue to operate normally. This issue is strictly isolated to email communications. Alternative Contact Channels: To ensure your requests are processed without delay, please use the following channels: MyF5 Support Portal: Open, update, and manage your support cases directly at my.f5.com. Phone Support: For urgent assistance, reach our support team by phone using the regional numbers listed in MyF5 Article K000135931. We are continuing to monitor Microsoft's recovery efforts and will provide further updates as they become available.
This advisory is to inform you that we are currently monitoring reports of service degradation and following up with Microsoft regarding email ingestion and communication issues, which are impacting F5 ticket creation due to Microsoft email service disruptions. As part of the broader issues Microsoft is experiencing with its services, F5's support@cloud.f5.com email address is affected. Consequently, we are currently unable to receive new cases via this email address or distribute support case updates through email. Microsoft Outage Reference: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect The F5 Distributed Cloud Console remains fully operational. Cases can still be created and updated without issue directly through the Console. We ask that all customers engage with F5 Support via the Console or by phone for the remainder of this incident. If you are experiencing critical business impact, please contact our support team through your established alternate channels. Thank you for your continued support and trust in F5.
Dear Valued Customers, We would like to inform you of an upcoming planned maintenance activity that will be performed on the following F5 service: - NGINX One Console Maintenance Window: Start Time: 25 Nov 2026 18:00 UTC End Time: 25 Nov 2026 19:00 UTC Projected Impact: During the maintenance window, the Console database will undergo brief restarts . - Expected Impact: The NGINX One Console User Interface may experience transient errors or failed requests for only a few seconds during each restart . - What to do: The Console will recover automatically. If you encounter an error, simply refresh your browser or retry your action . - NGINX Agent Behavior: The NGINX Agent on your instances will automatically reconnect once the transient interruption ends. The agent is designed to queue and retain telemetry data locally during this brief window, so no data loss is expected Reason for Maintenance: This maintenance applies pending operating system patches to the database infrastructure that supports NGINX One Console. The goal is to maintain the security, stability, and reliability of the service. Our Commitment: We will provide timely updates if the schedule changes or if unexpected issues arise. Contact Information: Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931. We appreciate your cooperation and understanding as we work to improve our services. Sincerely, F5 NGINX One
Dear Valued Customers, We would like to inform you of an upcoming planned maintenance activity that will be performed on the following F5 service: F5 Application Delivery Service Maintenance Window: Start Time: 25 Nov 2026 19:00 UTC End Time: 25 Nov 2026 20:00 UTC Projected Impact: During the maintenance window, the Console database will undergo brief restarts - Expected Impact: F5 Application Delivery Service user Interface may experience transient errors or failed requests for only a few seconds during each restart . - What to do: The Console will recover automatically. If you encounter an error, simply refresh your browser or retry your action . F5 Application Delivery Service Behavior: Your instances will automatically reconnect once the transient interruption ends. The agent is designed to queue and retain telemetry data locally during this brief window, so no data loss is expected Reason for Maintenance: This maintenance applies pending operating system patches to the database infrastructure that supports the F5 Application Delivery Service. The goal is to maintain the security, stability, and reliability of the service. Our Commitment: We will provide timely updates if the schedule changes or if unexpected issues arise. Contact Information: Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931. We appreciate your cooperation and understanding as we work to improve our services. Sincerely, F5 Application Delivery Service
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